Eddie
Emails & customer enquiries
Helps organise incoming enquiries and prepare replies and follow-ups, so I can review them before anything goes to a customer.
Real examples from my own businesses
Meet the AI employees I use in my businesses
I run Waterside Bike Hire and Bike Hire UK. Alongside the team, AI-assisted roles help with customer email, admin, financial paperwork, SEO and keeping tasks moving. People stay involved for approvals, checking and anything out of the ordinary.
Frieda
Finance administration
Helps gather and organise invoices, receipts and transaction records ready for review. The bookkeeping decisions and tax side still sit with people.
Bob
SEO & content
Assists with website SEO reviews, keyword research and first drafts of content, with recommendations that I check before anything changes.
Patricia
Operations & tasks
Helps capture notes, organise to-dos and follow-ups, and flag items that need a human decision.
Also in use: Dan OS — Email Drafting
An email and invoice workflow I use in my own business. With explicit Google authorisation it flags invoice attachments for review and prepares draft replies to customer emails. It's draft-only — nothing sends without my approval.
People stay in charge
Customer emails are drafted for approval where it matters. Payments, finance actions and sensitive decisions always need a person to review them. These helpers support the work; they don't run unsupervised, and like any tool they need checking.
These are examples from my own businesses — not results for outside clients, and not software for sale. They show the kinds of roles Saunton AI can look at and set up for other businesses, with permissions and supervision tailored to how you work. There's more background on what AI employees are.
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