Support
AI Support & Maintenance
AI tools and automations need looking after. Support is a monthly agreement covering specific systems, so you know exactly what's covered, how quickly we respond and what costs extra.
Clear, written scope
Every support agreement lists the systems covered, the hours included each month, response targets, which suppliers and usage levels are supported, and what would be billed separately.
It isn't unlimited 24/7 cover, and no one can honestly promise that every system will always be up or that every fault will trigger an alert. What you get is a clear arrangement and a reliable route when something goes wrong.
Support can cover systems we set up, or qualifying existing systems after an initial check. You don't need to buy advisory services to have support.
Can include
- Support for named, agreed systems only
- Monitoring and error alerts where set up
- Fault investigation and routine fixes
- Routine maintenance and small updates
- Coordinating specialists where needed
Not included
- Unlimited or 24/7 support
- New projects or major changes (quoted separately)
- Systems not listed in your agreement
Price
Monthly fee, individually quoted based on the systems covered, hours and response targets you need.
FAQ